Charlotte has worrked at Battersea since 2015 as Head of Volunteering & Fostering and more recently Battersea Communities. Prior to that she ran the volunteer programme at a hospice and before that worked for 33 years in working with UK Government agencies including HM Revenue & Customs, Home Office, National Criminal Intelligence Service and other agencies. She has worked on multi agency law enforcement activities and represented the UK at international child protection conferences before joining Border Force as a frontline Operations Manager. However, she was drawn to the voluntary sector and became as volunteer fundraiser for a national children’s charity. She is a patron of EDRIC (The European Dysmelia Reference Information Centre) a not for profit organisation that shares knowledge to those affected by congenital limb loss and is the author of ‘Shared Experiences’ written for families affected by the birth of children with upper limb difference. In 2010, Charlotte was awarded an MBE for leadership and voluntary work. Since joining Battersea, she has served as an NCVO Assembly Member, delivered training to volunteer managers to AVM (Association of Volunteer Managers) and has been the guest speaker at a number of conferences. She holds an ILM level 5 in Volunteer Management and is a mentor. She is passionate about the power of volunteering and helping others realize their potential. She is committed to greater Diversity and Inclusion and getting it right for volunteers and foster carers in animal welfare charities, because in turn they get it right for animals. She is a fully signed up member of the failed foster carer club after rehoming Max (a challenging Yorkshire Terrier) in August 2017 and enjoys running Max’s Instagram account!